We're here to help

Urgent questions about the use of Relatics? Or experiencing problems using Relatics? Whether you have a question or can use help with Relatics, we are ready to provide you with fast, friendly and comprehensive support. Send us a message or give us a call for in-depth quality support and troubleshooting. We are always willing to help you! 

Send us a message

Use our message system for in-depth quality support and troubleshooting

 

Send us an email

Send an email to support@relatics.com and receive an answer within 1 working day

Call us

Call us at +31 180 749 292 and our dedicated Expert Support Team will answer your questions directly

Knowledge Base

Visit our Knowledge Base for a complete Relatics manual

System status

All systems are operating normally

System maintenance

Below is a list of upcoming system maintenance. You can also subscribe to the icon-rssMaintenance RSS Feed and stay informed about upcoming service activities.

Planned Service Interruption

On the 24th of April 2019, between 20:00 and 02:00, there will be maintenance to all environments with no expected downtime. 

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Planned Service Interruption

On the 17th of April 2019, between 22:00 and 02:00 (18th of April), you may experience a 5-30 minutes downtime because of maintenance to all environments.

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Service Interruption

13:50 At this moment we have a service interruption. When we have more information we will provide updates to this message with status updates.  14:00 We found the cause of…

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Planned Service Interruption

On the 24th of April 2019, between 20:00 and 01:00 (25th of April), you may experience a 30-45 minutes downtime because of maintenance to all environments with ip address: 192.168.100.x…

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Planned Service Interruption

On the 15th of April 2019, between 04:30 and 05:00, you may experience a 5 – 30 minutes downtime because of maintenance to all environments with ip address: 192.168.100.48

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Planned Service Interruption

On the 16th of April 2019, between 18:00 and 23:00, you may experience a 15 – 30 minutes downtime because of maintenance to all environments

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Planned Service Interruption

On the 15th of April 2019, between 18:00 and 23:00, you may experience a 15 – 30 minutes downtime because of maintenance to all environments with the IP Address 192.168.100.x

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Planned Service Interruption

On the 10th of April 2019, between 04:30 and 05:00, you may experience a 5 – 30 minutes downtime because of maintenance to all environments with ip address: 192.168.56.56

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Planned Service Interruption

On the 4th of April 2019, between 04:30 and 05:00, you may experience a 5 – 30 minutes downtime because of maintenance to all environments with ip address: 192.168.56.56

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Requirements for your software

Relatics is compatible with Google Chrome for Windows, Mozilla Firefox and Internet Explorer 11. To benefit from all new features it is recommended to stay up-to-date with the latest browserversions.

For unpacking zip-files, an application that is able to unpack zip files is required; for example, the standard zip application in Microsoft Windows.

For designing reports, StyleVision (Altova) version 2012 R3 or earlier is required. For defining pdf-reports, the Enterprise Edition of StyleVision is required.