We're here to help

Urgent questions about the use of Relatics? Or experiencing problems using Relatics? Whether you have a question or can use help with Relatics, we are ready to provide you with fast, friendly and comprehensive support. Send us a message or give us a call for in-depth quality support and troubleshooting. We are always willing to help you! 

Send us a message

Use our message system for in-depth quality support and troubleshooting

 

Send us an email

Send an email to support@relatics.com and receive an answer within 1 working day

Call us

Call us at +31 180 749 292 and our dedicated Expert Support Team will answer your questions directly

Knowledge Base

Visit our Knowledge Base for a complete Relatics manual

System status

All systems are operating normally

System maintenance

Below is a list of upcoming system maintenance. You can also subscribe to the icon-rssMaintenance RSS Feed and stay informed about upcoming service activities.

Relatics Package 1164

On March 30 , 2020, between 19.00 and 23:59, you may experience a 2 minute downtime due to maintenance to all environments. 

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Relatics Package 1163

On March 23 , 2020, between 19.00 and 23:59, you may experience a 2 minute downtime due to maintenance to all environments. 

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Planned Service Interruption

On the 19th of March 2020, between 18:00 and 06:00 (20th), there will be maintenance to all environments. Expected downtime is 5 -15 minutes.

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Planned Service Interruption

On the 27th of Februari 2020, between 18:00 and 06:00 (28th), there will be maintenance to all environments. Expected downtime is 5 -15 minutes.

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Service Interruption

11:30: At this moment we are experiencing some technical issues on environments with ip address 192.168.71.x Update 12:00: All environments are running normally again.

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Planned Service Interruption

On the 30th of January 2020, between 18:00 and 05:00 (31th), there will be maintenance to all environments. Expected downtime is 5 -15 minutes.

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Service Interruption

At this moment we are experiencing some technical issues on environments with ip address 192.168.71.x Update 15.25: All environments are running normally again.

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Relatics Package 1159

On January 22 , 2020, between 00.30 and 05:00, you may experience a 2 minute downtime due to maintenance to all environments. 

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Planned Service Interruption

On the 2nd of January 2020, between 18:00 and 05:00 (3rd), there will be maintenance to all environments. Expected downtime is 5 -15 minutes.

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Requirements for your software

Relatics is compatible with Google Chrome for Windows, Mozilla Firefox and Internet Explorer 11. To benefit from all new features it is recommended to stay up-to-date with the latest browserversions.

For unpacking zip-files, an application that is able to unpack zip files is required; for example, the standard zip application in Microsoft Windows.

For designing reports, StyleVision (Altova) version 2012 R3 or earlier is required. For defining pdf-reports, the Enterprise Edition of StyleVision is required.