We're here to help

Urgent questions about the use of Relatics? Or experiencing problems using Relatics? Whether you have a question or can use help with Relatics, we are ready to provide you with fast, friendly and comprehensive support. Send us a message or give us a call for in-depth quality support and troubleshooting. We are always willing to help you!

Send us a message

Use our message system for in-depth quality support and troubleshooting

Send us an email

Send an email to support@relatics.com and receive an answer within 1 working day

Call us

Call us at +31 180 749 292 and our dedicated Expert Support Team will answer your questions directly

Knowledge Base

Visit our Knowledge Base for a complete Relatics manual

System status

All systems are operating normally

System maintenance

Below is a list of upcoming system maintenance. You can also subscribe to the Maintenance RSS Feed and stay informed about upcoming service activities.

On December 6, 2019, between 00.30 and 05:00, you may experience a 2 minute downtime due to maintenance to all environments with the IP Address 192.168.55.x, 192.168.56.54, 192.168.60.x, 192.168.70.x or…

Relatics Package 1158

On December 5, 2019, between 00.30 and 05:00, you may experience a 2 minute downtime due to maintenance to all environments with the IP Address 192.168.56.x, 192.168.61.x, 192.168.71.x or 192.168.81.x

Planned Service Interruption

On the 28th of November 2019, between 19:00 and 05:00 (29th), there will be maintenance to all environments. Expected downtime is 15 – 30 minutes.

Relatics Package 1157

On November 20, 2019, between 00.30 and 05:00, you may experience a 2 minute downtime due to maintenance to all environments with the IP Address 192.168.61.55

Relatics Package 1155

On November 15, 2019, between 00.30 and 05:00, you may experience a 5 minute downtime due to maintenance to all environments with the IP Address 192.168.55.x, 192.168.56.x, 192.168.60.x, 192.168.70.x or…

Relatics Package 1155

On November 14, 2019, between 00.30 and 05:00, you may experience a 5 minute downtime due to maintenance to all environments with the IP Address 192.168.56.x or 192.168.61.x

Relatics Package 1155

On November 13, 2019, between 00.30 and 05:00, you may experience a 5 minute downtime due to maintenance to all environments with the IP Address 192.168.71.59

Planned Service Interruption

On the 28th of October 2019, between 18:00 and 05:00 (29th), there will be maintenance to all environments. Expected downtime is 5 -15 minutes.

Planned Service Interruption

On the 3th of October 2019, between 18:00 and 05:00 (4th), there will be maintenance to all environments. Expected downtime is 15 – 30 minutes.

Requirements for your software

Relatics is compatible with Google Chrome for Windows, Mozilla Firefox and Internet Explorer 11. To benefit from all new features it is recommended to stay up-to-date with the latest browserversions.

For unpacking zip-files, an application that is able to unpack zip files is required; for example, the standard zip application in Microsoft Windows.

For designing reports, StyleVision (Altova) version 2012 R3 or earlier is required. For defining pdf-reports, the Enterprise Edition of StyleVision is required.