We're here to help

Urgent questions about the use of Relatics? Or experiencing problems using Relatics? Whether you have a question or can use help with Relatics, we are ready to provide you with fast, friendly and comprehensive support. Send us a message or give us a call for in-depth quality support and troubleshooting. We are always willing to help you!

Send us a message

Use our message system for in-depth quality support and troubleshooting

Send us an email

Send an email to support@relatics.com and receive an answer within 1 working day

Call us

Call us at +31 180 749 292 and our dedicated Expert Support Team will answer your questions directly

Knowledge Base

Visit our Knowledge Base for a complete Relatics manual

System status

All systems are operating normally

System maintenance

Below is a list of upcoming system maintenance. You can also subscribe to the Maintenance RSS Feed and stay informed about upcoming service activities.

Relatics Package 1128

On August 30, 2019, between 00.30 and 05:00, you may experience a 2 minute downtime due to maintenance to all environments

Relatics Package 1126

On August 28, 2019, between 00.30 and 05:00, you may experience a 2 minute downtime due to maintenance to all environments

Planned Service Interruption

On the 19th of July 2019, between 18:00 and 05:00 (20th), there will be maintenance to all environments. Expected downtime is 5 -15 minutes.

Relatics Package 1125

On August 20, 2019, between 00.30 and 05:00, you may experience a 2 minute downtime due to maintenance to all environments

Relatics Package 1124

On August 14, 2019, between 00.30 and 05:00, you may experience a 2 minute downtime due to maintenance to all environments

Planned Service Interruption

On the 12th of August 2019, between 18:00 and 05:00 (13th of August), you may experience a 15 – 90 minutes downtime because of maintenance to all environments

Planned Service Interruption

On the 6th of august 2019, between 18:00 and 05:00 (7th), there will be maintenance to all environments without expected downtime.

Planned Service Interruption

On the 1st of august 2019, between 18:00 and 05:00 (2nd), there will be maintenance to all environments without expected downtime.

Relatics Package 1122

On August 1, 2019, between 00.30 and 05:00, you may experience a 2 minute downtime due to maintenance to all environments with the IP Address 192.168.56.x, 192.168.61.x or 192.168.71.x

Requirements for your software

Relatics is compatible with Google Chrome for Windows, Mozilla Firefox and Internet Explorer 11. To benefit from all new features it is recommended to stay up-to-date with the latest browserversions.

For unpacking zip-files, an application that is able to unpack zip files is required; for example, the standard zip application in Microsoft Windows.

For designing reports, StyleVision (Altova) version 2012 R3 or earlier is required. For defining pdf-reports, the Enterprise Edition of StyleVision is required.